Find solutions to common problems and technical issues you might encounter while using Mailster. This section provides step-by-step guidance for diagnosing errors, resolving conflicts with themes or plugins, handling email delivery problems, and interpreting log files or debug information. Whether you’re facing setup glitches or advanced functionality quirks, this category helps you get Mailster back on track.
To avoid spam filters in email campaigns, conduct a spam score test, use a dedicated Email Service Provider (ESP), and authenticate emails with DKIM and SPF. Encourage users to whitelist your address, avoid spammy words, and only send to subscribed users. Follow legal guidelines and utilize Mailster’s precheck feature for improvements.
To update Mailster, visit your WordPress Updates page or enable automatic updates in settings. You can also update via your Freemius account, Composer, or manually from Envato after six months. Ensure to upgrade your license for ongoing automatic updates.
Mailster generates template screenshots on our server, but issues may arise. Thumbnails may not appear due to uncreated images, server restrictions, disabled options, broken HTML, or outdated versions. Ensure your server can connect, check settings, and update Mailster. You can also delete thumbnails to regenerate them.
SMTP (Simple Mail Transfer Protocol) utilizes various ports (25, 993, 465, 587) for email sending, but providers may block specific ports or restrict use to their own servers. To check port accessibility, visit Settings => Newsletter => System Info. Consider alternative delivery methods or free plugins if ports are blocked.